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Terms & Conditions

1. Room rates are quoted on per room per night basis and are valid for single or double occupancy only.
2. Room rates are subject to 10% service charge and 5% government tax per room nightly.
3. Room availability and rate may be subject to change if amendments are made to confirmed bookings.
4. A valid credit card must be provided to secure the reservation. For reservation required deposit, you are required to present the actual credit card being used for this prepayment upon your arrival at the hotel reception for verification; other valid credit cards or cash are to be used otherwise. If the credit card holder is not the registered guest, a credit card authorization form is required to be filled by the card holder, prior to check-in.
5. Deposit and cancellation policy may differ between difference package rates. Kindly refer individual package rate information.
6. This offer cannot be used in conjunction with any other programs.
7. This offer is not valid for group reservations.
8. The check-in time is after 1500hrs and check-out time is by1100hrs.
9. No pets allowed except guide dog.
10. Hotel reserves the right to cancel or modify reservations where it appears as fraudulent or under any form of inappropriate activity with against the legal law.
11. In case of dispute, the Hotel reserves the right to make the final decision.
 
Early and Late Departure Fees
1. In the event of any request for guaranteed early check-in, a full-day surcharge is applicable as the room(s) will be pre-blocked from the day before.
2. Half day charge applies to late check-out before 1800Hrs (6pm) and full day charge applies on check-out after 1800Hrs (6pm).

Credit Card Policy

A valid credit card must be provided to secure the reservation.
For reservation required deposit, you are required to present the actual credit card (Netcard is not applicable) being used for this prepayment upon your arrival at the hotel reception for verification; other valid credit cards or cash are to be used otherwise.
If the credit card holder is not the registered guest, a credit card authorization form is required to be filled by the card holder, prior to check-in.  

Force Majeure Clause
By acceptance of this Agreement, Hard Rock Macau/ Crown Towers/ Altira Macau/ Studio City Macau shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly occasioned by or through or in consequence of war, change or statutes of Macau Government, strikes, riots and ‘Acts of God’ or conditions beyond our control.